Answers to Frequently Asked Questions

On this page, we address some questions about the mechanics of doing business with Marshall House, the sponsor of The Voice of Jeanie Marshall. Answers about Jeanie Marshall, her work, guided meditations, and her philosophy are sprinkled throughout this web site.

CD Albums MP3 Files -- Downloading MP3 Files -- Listening
Credit Card Transactions

Each image leads you to information about each guided meditation

CD Albums

Why are there two discs in each album?

Jeanie has found that some people enjoy music and some do not. And even someone who usually prefers to meditate one way might choose the alternative occasionally. Initially, Jeanie considered producing one album with music and then another album without music, and so on. One morning she woke up knowing that a better decision was to produce each album as a dual disc product. We hope you like the option. Also, the MP3 option is a set of two files. Read more about the musicians.

What do I do if I get a defective CD album?

If you have a defective CD album, please call our order telephone immediately. It will help if you have your email order confirmation when you call. Explain the problem and our customer service agent will handle it to your satisfaction. In the U.S., the toll-free Order Phone is 800-662-3654; from elsewhere, call 310-450-2061 or contact us through our Contact Us page.

MP3 Files -- Downloading

How do I download an MP3 file?

All computer platforms approach file downloads differently. Computers and software programs have their own ways of dealing with files. All newer computers can handle MP3 files, which is why we chose that format. We suggest you contact your computer helpdesk to inquire about the specific approaches available to you on your own computer. Here are the instructions that work for most newer computers: to listen at your computer, click the link; to download, right click on the link and instruct the computer where to save the file.

Why are there two MP3 files to download?

See the answer above to the question, "Why are there two discs in each album?"

MP3 Files -- Listening

Can I listen to these files at my computer?

MP3 files are cross platform. If you have a very old computer, you might have to upgrade to listen. All later computers allow for listening either by double clicking or by downloading the file (usually a right-click function). Please be certain that you experiment first with the free downloads. We do not want you to make a purchase until you are satisfied with the free products; remember, there are no returns on the purchased MP3 Downloads.

What MP3 player do you recommend?

We recommend any player that interfaces well with your computer. In particular, we recommend the Apple iPod because it's compatible with all computer platforms, easy to use, and well-supported by Apple. (Jeanie has three iPods and an iPod Nano, and highly recommends this product.)

Credit Card Transactions

What credit cards do you accept?

We accept Visa and MasterCard. On your credit card statement, you will see that the merchant is listed as "Marshall House."

Why don't you accept PayPal?

In investigating the options, we discovered that 98% of those shopping on the Internet have either a Visa or MasterCard. While we understand that some people prefer PayPal, we chose to streamline our shopping cart.

I really don't like to use a credit card on the Internet, can I place an order by telephone?

Absolutely. From anywhere in the U.S., call our toll-free order message phone at 800-662-3654. From outside the U.S., call 310-450-2061 or our regular office number 310-392-1987

How do I know that my credit card is safe with you?

We use leading secure technology to process your credit card and personal information. Our Internet processing is secure; our telephone order center employs personnel of the highest integrity. Please also refer to our Privacy Statement.

I can't get my credit card to go through. It says the address isn't correct. What do I do?

As an added safety measure, we do require that you provide the billing address exactly as it is listed on your credit card billing. Double check the address. If you continue to have problems, please call your credit card company to enlist their assistance.

If you have questions not answered on this page,
please Contact Us.